Product analytics can tell you the what.
But only user feedback can tell you the why.
However, it’s hard to quantify user feedback, and easy to let biases creep in how a team shares and interprets user feedback. That’s why every team needs a repeatable process for how they collect, organize, and share it.
Everyone knows user feedback is an essential component to building products customer love. But how do you turn qualitative user feedback into quantifiable and actionable data?
How do high-functioning startups deal with this problem? Insights from our conversations with 50+ founders and leaders at customer-obssessed companies.
Let's implement these best practices with your team. We provide a step-by-step guide along with an Airtable template to become data driven with your own user feedback.
How We Can Help
At Herald, we’re building software that helps your team quantify user feedback and bring these best practices to life. Put data-driven decision making in your DNA.
Jay A. Patel
Over the past few months, Neel and Jay have spoken with 50+ companies to understand how they “make something people want.” We are chronicling many of these conversations in the Userstand blog.
While each of the Userstand conversation focuses on a single company, this guide summarizes how customer-obsessed startups like Brex, Notion, and Tandem quantify user feedback and center their development processes around it.